Chat, chatbot, knowledge base, and help desk in one subscription
LiveChat sells chat, chatbots, knowledge base, and help desk as separate products, each with its own subscription. LoopReply combines everything into one platform with AI, workflows, KB, human takeover, and 30+ integrations.
No credit card required · 4-in-1 platform · 5-minute setup
4-in-1 platform
Key advantage
Under 5 min
Setup time
Free forever
Starting price
11 native
Channels
LoopReply vs LiveChat at a glance
AI-powered chatbot platform with visual workflows, 30+ integrations, knowledge base RAG, and human takeover. Free tier included.
- Free forever plan with AI agent
- Visual workflow builder (15+ nodes)
- Knowledge base: PDF, Excel, DB, URL, S3
- 11 native channels included
- Human takeover on all plans
- Multiple AI models (GPT-5, Claude, Llama 4)
- Analytics & sentiment tracking
- RBAC & multi-workspace
Live chat tool where chatbots, knowledge base, and help desk are 4 separate paid products.
- Chat, chatbots, knowledge base, and help desk are 4 separate paid products, so the real cost is 2x advertised
- No free plan. Starts at $19/agent/month for live chat alone (14-day trial only)
- ChatBot / Text App (separate product) required for any AI automation or 24/7 bot support
- WhatsApp, Instagram, X (Twitter) require separate paid marketplace add-ons
- Per-agent pricing penalizes team growth, with each new hire increasing the bill
- Message delays and notification failures reported by users on G2 and Capterra
- Per-agent pricing across multiple separate products compounds costs rapidly
- Prices have increased dramatically year over year, becoming 'less viable' according to users
Why teams switch from LiveChat to LoopReply
One platform replaces four subscriptions
LiveChat, ChatBot, KnowledgeBase, and HelpDesk are 4 separate products. LoopReply bundles AI chatbot, knowledge base, workflows, live chat, and shared inbox in a single platform.
Free tier available
LiveChat has no free plan and starts at $20/agent/month for chat alone. LoopReply starts free with an AI agent, workflow builder, and knowledge base included.
AI chatbot included free, no separate $52/month product
Any AI automation on LiveChat requires buying the separate ChatBot product at $52/month. LoopReply includes AI capabilities at every tier.
11 native channels without add-on fees
WhatsApp, Instagram, and X (Twitter) are paid marketplace add-ons on LiveChat. LoopReply supports 11 channels natively, included in your plan.
No per-agent pricing that penalizes growth
Hiring 2 new agents on LiveChat Team increases the bill by $82/month. LoopReply uses plan-based pricing, so you can add team members without multiplying costs.
Reliable messaging without delays
LiveChat users report message delays, notification sounds stopping, and service disruptions. LoopReply uses Pusher for real-time delivery with high reliability.
LoopReply vs LiveChat: Feature-by-Feature
| Feature | LoopReply | LiveChat |
|---|---|---|
| Free Plan | ||
| Starting Price | Free, Pro from $49/mo | $19/agent/mo (chat only) |
| AI Chatbot | Included | Separate product (Text App) |
| Knowledge Base | Included (PDF, Excel, DB) | Separate product |
| Help Desk / Ticketing | Included | Separate product |
| Visual Workflow Builder | 15+ node types | Requires ChatBot product |
| Channels | 11 channels included | Web + paid add-ons per channel |
| Pricing Model | Per plan | Per agent × multiple products |
| Human Takeover | ||
| Custom Branding | Higher tiers | |
| Real-time Reliability | Pusher-backed | Delays reported |
| File Sharing in Chat | ||
| 30+ Integrations | ||
| Setup Time | Under 5 minutes | Quick for chat, complex for bots |
| Multiple AI Models |
What LiveChat actually costs
LiveChat is a well-established live chat product known for reliability, but it is just a live chat tool. Chatbots (ChatBot, now Text App), knowledge base (KnowledgeBase), and help desk (HelpDesk) are all separate products with their own subscriptions. Prices have increased significantly, with the Team plan now at $49/agent/month (up from $41). Users report message delays, notification failures, and steadily increasing prices year over year.
LiveChat Pricing
Starter
Real-time chat, 100 visitor tracking, 60-day history
Team
Unlimited history, unlimited tracking, campaigns
Business
Work scheduler, staffing predictions, advanced analytics
ChatBot / Text App (separate)
Required for any AI automation or 24/7 bots, AI resolutions metered separately
Channel Add-ons
WhatsApp, Instagram, X (Twitter), all separate
Best suited for: Sales-focused e-commerce teams willing to pay for multiple separate products and primarily needing web-based live chat.
LoopReply Pricing
Free
1 AI agent, 1,000 messages, workflow builder, knowledge base
Pro
3 agents, 10,000 messages, omnichannel, human takeover
Scale
10 agents, 50,000 messages, RBAC, API access
Enterprise
Unlimited everything, SSO/SAML, custom SLA
All plans include: AI chatbot, visual workflow builder, knowledge base, analytics, and 30+ integrations. No hidden fees.
What you get with LoopReply
Everything you need to build, deploy, and manage AI-powered customer conversations, in one platform.
Visual Workflow Builder
Drag-and-drop 15+ node types: AI Response, Intent Router, Knowledge Search, API Call, Conditions, Collect Input, and more.
Knowledge Base with RAG
Train your AI from PDFs, Excel, URLs, databases, S3 buckets, HTML, and Markdown. Auto-refresh keeps data fresh.
Omnichannel Deployment
One workflow, 11 channels: Web, WhatsApp, Messenger, Instagram, Telegram, SMS, Voice, Slack, Discord, Teams, Email.
Human Takeover
AI handles routine conversations. When it hits its limits, a human agent takes over without losing context.
Performance Analytics
Track response times, conversation volumes, sentiment analysis, conversion rates, handoff rates, and agent performance.
Multiple AI Models
Choose from GPT-5, Claude Opus, Gemini 3, Llama 4, Mistral Large, and more. We connect to multiple providers for maximum uptime. Switch models anytime without rebuilding workflows.
30+ Integrations
Connect with Shopify, HubSpot, Salesforce, Zapier, Stripe, Calendly, Google Analytics, Zendesk, and dozens more.
RBAC & Multi-Workspace
Run multiple workspaces with different bots. Assign roles with granular permissions for admins, editors, and viewers.
Common questions about switching
Ready to upgrade from LiveChat?
Start free with LoopReply. No credit card required.
Free plan includes 1 AI agent, 1,000 messages, visual workflow builder, and knowledge base. Pro starts at $49/month.